Support

Need a hand with HYPE? Email us at info@hypeathens.com and we'll get back to you. This page covers the most common questions.

Contact us

For anything, account help, a bug, a venue question, or a safety concern, email info@hypeathens.com. We aim to reply within a couple of days, and we review safety reports within 24 hours.

Report content or a person

Every post, story, review, and profile has a report control (the ⋯ menu on a profile, or a long-press on a list). Tap it, choose a reason, and we'll review it. Reports go to a moderation queue and violating content is removed.

Block someone

Open the person's profile, tap the ⋯ menu, and choose Block. They won't be able to see your activity or reach you, and any friendship is removed. You can review and undo blocks in Settings → Blocked accounts.

Notifications

Turn notifications on or off per type in Settings → Notifications. If the system permission prompt never appeared, that screen has a “Turn on notifications” button; if you declined earlier, it links you straight to iOS Settings.

Sign-in help

You can sign in with an emailed one-time code or with your email and password. If you can't get in, use “Forgot password” on the sign-in screen, or email us and we'll help.

Download your data

Export a copy of your account data any time in the app: Settings → Download my data.

Delete your account

You can permanently delete your account and data in the app: Settings → Delete account. Venue/business accounts can request deletion from Settings, or by emailing us.

Age

HYPE is for adults 18 and older, and we verify your date of birth at signup.